Returns and Refunds Policy

Australian Rowing Trailers guarantee that products purchased are of acceptable quality, match the description of the product, are free from defects at the time of delivery, and that the product is fit for the disclosed purpose.

Contracts for the purchase of products will be governed by Australian law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of Australia.

On receiving the completed product, it is the consumer’s responsibility to inspect the product to determine that the above has been met.

In accordance with the Australian Consumer Law the following policy applies to all products bought from Australian Rowing Trailers with regards to returns and refunds:

Refunds and/or repairs will be assessed according to the age and condition of the product[s] and only be offered upon the following conditions:

The following conditions will not warrant a refund or repair:

Warranty period

In the event of a warranty claim, proof of purchase must be provided. The warranty takes effect from the delivery date and includes replacement or repair of defects or faulty parts [at the manufacturers’ discretion] provided the defect or fault came up during normal use of the trailer in accordance with the instructions [see ‘Looking after your trailer”]. It is required as part of the warranty that the trailer is serviced under the following guidelines:

Specifically covered under warranty:

The following parts are included under warranty for a period of 2 years

Trailer frame and subframe against structural or welding defects, trailer coupling and wheel rims, winches, brake callipers, jockey wheel, roller arms, axles and springs.

The following parts are included under warranty for a period of 6 months

Wheel bearings [excluding water entry], lights, tyres, seals, hydraulic braking equipment.

The Warranty does not include:

The warranty is voided in the following circumstances: